Refund policy

RETURNS & EXCHANGES

Thank you for shopping with Detalj Studios. We hope you love your purchase, but if something isn't quite right, we're here to help.

AUSTRALIAN RETURNS

We have a 14-day return policy, meaning change-of-mind returns must be requested within 14 days of receiving your order.

How to start a return

Visit our website and sign in through your customer account.
Select the order you'd like to return.
Click Request return, select your item(s) and provide a reason.
Submit your return request for review.

Once your request has been approved, you'll receive an email with further instructions.

Please do not send any items back before your return has been approved.

Return options

Refund: Customers are responsible for arranging and paying for their own return shipping. We recommend using a tracked postal service.

Store credit: We offer complimentary return shipping for approved Australian store-credit returns. Please mention your preference for store credit in your return request, and we'll provide a prepaid return shipping label.

Once your return has been received and inspected, your refund or store credit will be processed.

INTERNATIONAL RETURNS

For orders outside Australia, please contact contact@detaljstudios.com with your order number and reason for return.

We accept eligible change-of-mind returns requested within 14 days of delivery, subject to our return conditions and applicable consumer rights.

International customers are responsible for arranging and paying for their own return shipping through a local postal or courier service.

How to return

Email contact@detaljstudios.com within 14 days of receiving your order.
Our team will review your request and provide the return address and instructions.
Pack your items securely, ensuring they meet our return conditions.
Send your parcel using a tracked postal service.

Please note:

Return shipping costs are the responsibility of the customer for change-of-mind returns.
We recommend using a tracked shipping service, as we cannot take responsibility for parcels lost in transit.
Clearly identify your shipment as returned merchandise on the customs declaration, using accurate information as required by your carrier.
Customs duties, taxes and import fees are generally not refundable by Detalj Studios. You may be eligible to request reimbursement from your local customs authority.

Once your return has been received and inspected, we'll process your approved refund.

For customers in the European Union, statutory withdrawal rights apply in addition to this policy. Eligible customers may withdraw from an online purchase within 14 days of delivery and return the goods within the applicable legal timeframe. Refunds, including eligible original standard delivery charges, will be handled in accordance with applicable consumer law.

RETURN CONDITIONS

To be eligible for a change-of-mind return, items must be:

In their original condition, unworn and unwashed.
Returned with all original tags attached.
Free from stains, marks, makeup, deodorant, fake tan, perfume, washing detergent scents or other signs of wear.
Free from alterations or damage caused after delivery.

Please return items in their original packaging where possible.

Items that do not meet these conditions may be refused for a change-of-mind return and sent back to the customer at their own expense.

These conditions do not limit your rights under applicable consumer protection laws.

EXCHANGES

We currently do not offer direct exchanges. If you'd like a different size or style, you're welcome to return your item for store credit and place a new order.

Australian orders

We provide a complimentary prepaid return shipping label for approved store-credit returns.

Simply submit a return request through your customer account and mention that you'd prefer store credit.

Once your return has been received and inspected, we'll issue your store credit so you can purchase your preferred item.

Please note that items are not reserved while your return is being processed, and availability of your preferred size or style cannot be guaranteed.

International orders

For international returns, please contact contact@detaljstudios.com. Customers are responsible for return shipping costs for change-of-mind returns.

If you're unsure about sizing or fit, feel free to reach out before placing an order. We're always happy to help.

DAMAGED, FAULTY OR INCORRECT ITEMS

Every item is carefully quality-checked before dispatch.

If your order arrives damaged, faulty or incorrect, please contact contact@detaljstudios.com as soon as possible with your order number, a description of the issue and photos where possible.

We kindly ask that you contact us before sending the item back so we can provide the appropriate instructions.

Where required by applicable consumer law, we will provide a repair, replacement or refund and cover reasonable return shipping costs.

Nothing in this policy excludes or restricts your rights under the Australian Consumer Law or other applicable consumer protection laws.

REFUNDS

Once your return has arrived, we'll inspect the item(s) to confirm eligibility.

For approved change-of-mind returns, refunds will be processed to the original payment method, generally within 10 business days of inspection, subject to any shorter timeframe required by applicable law.

Please allow additional time for your bank or payment provider to process and post the refund.

Original shipping costs are generally non-refundable for change-of-mind returns, except where required by applicable law.

For Australian customers choosing store credit, credit will be issued after the returned item has been received and approved.

If more than 15 business days have passed since your refund was approved, please contact us.